Business Management

Measuring Customer Loyalty: A Benchmark Study of HVAC and Sheet Metal Customers’ Satisfaction

Customer loyalty can be the key to business success or failure. The New Horizons Foundation initiated and funded a study to gain greater understanding of customer requirements with the intent to improve the competitiveness of HVAC and sheet metal

Residential HVAC Trends: Home Improvement Centers Enter the Installation and Service Market

This study examines trends and drivers that will impact future scenarios, specifically for the HVAC industry and the union segment of the trade. The research was developed through a combination of interview and surveys with HVAC industry stakeholders