Business Management

The NHF Digital Library: Research Report

The Changing Risk Environment

This paper seeks to address some of the core risks that have been facing sheet metal contractors for decades. 

The HVAC and Sheet Metal Industry Futures Study Update 2022

The New Horizons Foundation has published its fourth Futures Study, providing insights into what’s ahead for your business.

• Download the white paper

Organizational Adoption of New Technologies: Best Practices for SMACNA Contractors

SMACNA members are eager to adopt new technologies, operational processes, and business strategies. Yet the implementation of organizational change – defined as an intentional, company-level adoption of new practices, technologies, or management

Internet of Things (IoT): Implications and Strategies for Sheet Metal and HVAC Contractors

This white paper by the New Horizons Foundation seeks to increase awareness among sheet metal and HVAC contractors of how big data will change the ways that buildings and building systems are designed, constructed, and maintained.

Developing the New Horizons Foundation Decision-Making Framework for New Market Entry

This 67-page publication provides detailed background on research completed for this project. It identifies the scope, sponsorship and funding by the New Horizons Foundation. The project was the product of discussions among contractors seeking to

Decision-Making Framework for New Market Opportunities: A 10-Step Process

Are you ready to add a new line of work or a new market for your existing line of work? Market opportunities can present themselves in a variety of ways: a customer could ask your company to expand geographically; an employee might offer up

Decision-Making Framework for New Market Opportunities: Experiences

Most company leaders make market entry decisions once or twice in their careers; not enough to build experience. This 19-page publication adds the real experiences of others to understand the pitfalls and risks associated with a new market decision.

A New Era of Customer Service: How to Manage Customer Relationship

This paper includes a list of best practices to identify customer needs and satisfaction and outlines a cost-effective process to create a customer-centered culture. The white paper was written for HVAC and sheet metal contractors by Tom Schleifer,

Successful Marketing and Business Development Strategies for HVAC and Sheet Metal Contractors

This white paper helps HVAC and sheet metal contractors use marketing and business development more strategically. It also provides an approach on how to create a plan, implement it, measure the results and, ultimately, create a long-term plan to