A new end-to-end integration between ServiceChannel and ServiceTitan will reset the expectations of commercial service contractors everywhere, leading to new levels of efficiency. Work orders submitted through ServiceChannel now show up automatically in ServiceTitan via this integration. When you use ServiceTitan to accept, schedule, manage, and invoice work, those critical data and insights automatically populate in ServiceChannel, eliminating the need for repeat data entry in two different systems and allowing contractors to save time and ensure accuracy all within one platform.
ServiceTitan’s recent analysis of the commercial industry revealed that more than two-thirds (67%) of contractors aim to grow revenue in 2024. The same research found that most contractors’ revenue (51%) is driven by repeat customers, making it more critical than ever for commercial service businesses to provide high-quality service to reach their goals set for the year.
Key benefits of ServiceChannel’s integration with ServiceTitan include:
- Reduced Manual Processes: Complete work orders faster by booking, scheduling and performing work from one system while ensuring data is in sync, rather than having to copy information between systems.
- Seamless Technician Check-In: Automatically track and manage technician check-ins to ensure efficient and accurate workflow management.
- Faster Payments: Instantly send and have invoice details automatically mapped in ServiceChannel, saving time from referencing accounting data in multiple systems or generating numerous invoices.
- Improved Customer Experience: Executing high-quality work more quickly improves the experience contractors deliver to their facilities and brand customers, resulting in more business.
“With this partnership, we are confident our customers can more seamlessly manage workflows and focus their efforts on what matters most to them — doing excellent work for their customers, resulting in improved outcomes and greater success. There are requirements with ServiceChannel that technicians sometimes forget to sign — and that can cause a lot of headaches. ServiceTitan will automate those processes so that when the technician arrives on site, that information gets sent directly to ServiceChannel and we make sure that things like that don't slip through the cracks.”
- Alex Kablanian, ServiceTitan’s General Manager of Commercial & Construction
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ServiceTitan is the #1 software platform for managing a home & commercial services business. It is used by the world’s leading home & commercial service companies, and it incorporates industry best practices to help you streamline operations, improve sales, provide a better customer experience, lower costs, and manage your business more easily.
