Canadian Privacy Policy

The Sheet Metal and Air Conditioning Contractors’ National Association (“SMACNA”, “we” or “us”) knows that you care about your privacy and how your personal information is used and shared. We appreciate your trust that we will use your personal information carefully and sensibly.

This Privacy Policy (“Policy”) is meant to help you understand what types of personal information we may collect, how the personal information may be used, with whom the personal information may be shared, why we collect it, how you may update and manage your personal information, your choices about the use and disclosure of your personal information, and how you may contact us.

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

This Policy applies to information we collect, use, or disclose about you:

• On this website
• In emails, newsletters, event registrations, the member directory, list exchanges, and other electronic messages or forms of communication
• Through SMACNA mobile and desktop applications
• When you interact with our advertising and applications on third-party websites and services

Our website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties may have their own privacy policies. We do not operate or control these third-party websites, and we encourage you to read the privacy policy of every website you visit. We are not responsible for the security or privacy of any information collected by other websites or other services.

Please read this Policy carefully to understand our policies and practices for collecting, processing, and storing your personal information. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you indicate that you understand, accept, and consent to the practices described in this Policy. This Policy may change from time to time, so please check the Policy periodically for updates. We will notify you in advance of any material changes to this Policy and obtain your consent to any new ways that we collect, use, and disclose your personal information.

INFORMATION WE COLLECT ABOUT YOU

We collect and use several types of information from and about you, including:

• Personal Identifiers – Name, company, mailing address, email address, phone number, and any other identifier we may use to contact you.
• Demographics – Educational information, age, gender, race or ethnicity, country of origin, language fluency, employment status, employer, work title, work or business address, and SMACNA membership status.
• Commercial or Financial Information – Billing and payment records, credit card number information, transaction and purchase information, and order history.
• Internet, Electronic Network Activity, or Other Computer-Related Information – Browser, device, or operating system type, IP address, device identifiers and features, mobile network information, Internet service provider name, usage information (pages visited on our website, dates and times our website is visited, length of visits to certain pages, and other interactions with our website, app, or advertisements), products you viewed or searched for, and information collected through the use of cookies, pixel tags, web beacons, and other automatic data collection or tracking technologies.
• Geolocation Data – If you visit our website or other SMACNA-operated applications from a location-enabled device, that device will send us data about your location based on your device settings.

HOW WE COLLECT INFORMATION ABOUT YOU

SMACNA collects personal information to provide you with the best products, services and experiences we can, and to ensure our website is operating efficiently. We use different methods to collect your information, including through:

• Direct interactions with you when you provide it to us. For example, when you create an account on our website or become a member, update your profile, sign up for a newsletter, register for an event, webinar, webcast, or other learning vehicle, fill out surveys or forms, or correspond with us by phone, email, or otherwise.
• Product purchase and service delivery. For example, when you purchase products or services from us through our website.
• Automated technologies or interactions as you navigate through our website or app. For example, information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, pixel tags, and other tracking technologies.
• Third parties or publicly available sources. For example, our business partners, affiliates, or vendors. Some content or applications on our website, including advertisements, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

PURPOSES AND USE OF YOUR INFORMATION

SMACNA may collect personal information for any of the following purposes:

• Communications and Marketing. To present our website and its contents to you; to notify you about changes to our website; to create marketing materials, advertising, surveys, and newsletters; to communicate with you about upcoming seminars, conferences, webinars, webcasts, volunteer opportunities, and other events; to create list exchanges or other forms of communication; to communicate about SMACNA’s products and services.
• Membership and Customer Support. To operate our business, including creating, maintaining, and renewing membership and account profiles; to confirm your identity when you become a member; to maintain the member directory; to provide information about your membership, updates, order confirmations, security alerts, and support and administrative messages; to provide better and more personalized service; to better manage your relationship with us.
• Business Operations, Legal and Security. To maintain billing, accounting and internal operations; to protect the security of our networks and systems; to help us improve our website; to enforce our policies; to detect and protect against fraudulent, illegal, harmful, or unauthorized activity; to manage risk.
• Product and Service Delivery. To provide services and products; to process, fulfill, ship, and deliver your orders; to secure, troubleshoot, improve, and personalize products and services.
• Product improvement, development and research. To improve our products, develop new products or features, and conduct research; to monitor trends, usage and activities in connection with our services and products.
• For any other purpose described to you at the time information is collected.
• For any other purpose with your consent.

DISCLOSURE OF YOUR INFORMATION

SMACNA may share your personal information that we collect or that you provide as described in this Policy with the following third parties:

• Advertising, marketing, and analytics providers and for promotional activities
• Sponsors, affiliates, partners, and exhibitors
• Contractors, service providers, and other third parties we use to support our business such as to facilitate payment processing, administer surveys, manage database of member or customer information, support our marketing and communication efforts, and other services to maximize our offerings
• Law enforcement, government and regulatory agencies or other parties as is required by applicable law, to ensure legal compliance, and to comply with any court order, law, or legal process

TRANSFERRING YOUR INFORMATION

We may transfer personal information that we collect or that you provide as described in this Policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this Policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this website may not be accessible or may not function properly.
• Newsletters and Marketing Communications from SMACNA. If you have opted in to receive certain marketing or promotional emails from us but no longer wish to have your email address or contact information used by SMACNA to promote our own or third parties’ products or services, you can opt out by visiting the “My Profile” page on our website. In addition, a link to manage your marketing preferences is included in the footer of every SMACNA marketing email. You can opt-out by following the instructions contained in those emails or by sending us an email to memberservices@smacna.org stating your request.

DATA SECURITY

We will take all reasonable steps to ensure the safety of your personal information. The website has industry-standard security measures in place to protect the loss, misuse, and alteration of the information under our control. We periodically review our information collection, storage and processing. Despite these reasonable measures, we cannot guarantee our security measures are impenetrable, and we cannot and do not promise or warrant that your information will always remain secure.

DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

CHILDREN’S PRIVACY

Our website is not directed to children under the age of thirteen (13). If you are not thirteen (13) years or older, do not use our website. We do not knowingly collect personal information from children under the age of thirteen (13). If we learn that personal information of persons younger than thirteen (13) years-of-age has been collected through our website, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child or a minor under the age of thirteen (13) has posted, submitted, or otherwise communicated personal data to our website without your consent, then you may alert us through the contact information set forth at the end of this Policy. Upon such notice, we will take appropriate action to remove the minor’s personal information from our systems.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain exceptions prescribed by law, you may have the right to access, update, and correct inaccuracies in your personal information in our custody and control and withdraw your consent to our collection of your personal information. As required or permitted by law, you may be entitled to additional rights, including: (i) the right to control the dissemination of your personal information; (ii) the right to receive computerized personal information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization; (iii) the right to be informed of and submit observations regarding automated decision-making; and (iv) the right to request information about data processing.

You may request access, updating and corrections of inaccuracies in the personal information we have in our custody or control, withdraw your consent to the collection, use or disclosure of your personal information or exercise any additional privacy rights available to you, by logging into your SMACNA.org account, by submitting a request to memberservices@smacna.org, or by contacting us through the means provided at the end of this Policy.

We may request certain specific information for the purposes of verifying the identity of the individual seeking access to their personal information records. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If you believe that applicable data protection laws have not been complied with, you may lodge a complaint with us by using the contact information provided below. You also have the right to complain directly to the appropriate data protection authority.

WITHDRAWING YOUR CONSENT

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, you may submit a request by contacting us at memberservices@smacna.org or by writing to us at the contact information set out below. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

LEGAL PROCESS AND INVESTIGATION ISSUES

From time to time, we may be required to respond to a subpoena or similar investigative demand from law enforcement, a court order, a government agency, or a private litigant. We reserve all rights to defend, within our sole discretion, against such legal requests, demands, and claims. For instance, we may raise or waive legal objections or rights. We also reserve the right to disclose your information when we believe disclosure is reasonably appropriate or necessary under the circumstances. Disclosure may include, but is not limited to, disclosing your information in connection with efforts to investigate, prevent, or commence other actions regarding suspected illegal activity or other wrongdoing; to protect; to defend the rights, property, or safety of our users, employees, or others; comply with applicable law or cooperate with law enforcement; or enforce other agreements or policies.

UPDATES

This Policy may be updated from time to time. SMACNA reserves the right to modify this Policy at any time without notice and, thus, encourages you to review this Policy in a frequent manner. When changes are made to this Policy, we will revise the “Effective Date” shown at the bottom of this Policy. If we make any material changes in the way we collect, use, or share your personal information, we will also post notice of the changes on our website or may notify you by sending an e-mail. Your continued use of our website after we have posted any Policy changes indicates your agreement to the changes. If you wish to retain a copy of this Policy, you should print a copy for your records.

FOR UNITED STATES RESIDENTS ONLY

If you are a United States resident, depending on your state of residence, you may have certain additional privacy rights in relation to SMACNA’s processing of your personal data. To learn more about consumer privacy rights in the United States and how to exercise these rights, click here.

CONTACT US

If you have a question about our Policy or how we handle your personal information, please contact at:

Sheet Metal and Air Conditioning Contractors’ National Association
Attn: Membership Department
4201 Lafayette Center Drive
Chantilly, VA 20151
Contact Us
Phone: 703-803-2980

EFFECTIVE DATE

This Privacy Policy is effective as of the __ day of January, 2025.