SMACNA Video: Randy Novak

Randy Novak, president and third-generation owner of Novak Heating and Air, in Hiawatha, Iowa, talks about his unique path to ownership which started with sweeping floors and attending apprentice training school. He marvels at the change technology is having on the business and how today’s customers prefer email instead of face-to-face interaction. He shares a tip about where he finds his best employees and explains his ever-present concern about his employees’ safety.